Customer Testimonials
Nice place! Nice people! Went to look at a used vehicle and ended up leasing a new CRV. Salesman worked hard for me! On the other hand, he was a newer employee and didn't know everything about leasing. But overall, he was a VERY nice fella, putting up with me as I am hard sell! Wing is still learning and will be an awesome young salesman! Hopefully, the service side will be just as good as I bought a service contract at the same time for the duration of the lease. Thanks for making the deal!
A big thanks to Tom Powell at Honda of Altoona. First, I think their are many more experienced sales people in des moines than Tom, but he provides with something more important, at least to me. Tom listens, actively listens and has a conversation about your life, family, goals. It was really like just having a chat and made me feel very at ease, even though I was anxious. The other thing was honesty. I don't want lines, pitches, or hard sales, and when I ask a question you don't know, I don't want a BS answer ...
Pretty smooth operation. Was in and out in about an hour. Was a great deal on the price too
This dealership was absolutely excellent in every way. The service, the attention to detail, the time taken to answer every question and solve every problem was impeccable! I recommend them to anyone looking for a quality vehicle! Thank you so very much to Josue Alvarez and Alan! A wonderful experience all around!
Prompt good service
I cant remember who all helped me but in June of 2024 I needed a new car, I found one listed online at Honda of Altoona and by the weekend I was driving it. They have a very nice building that is clean and welcoming to all. Their service department is top notch as well, providing a very clear and easy way for you to make sure you're not overcharged and the maintenance you need gets done.
Jacob, one of the sales reps at Honda, was very helpful and keen on getting the customer in the vehicle with no hassle. I bought my 2018 Jeep Wrangler from him and I recommend you go here and let Jacob take care of you. If you’re looking for a new ride, Honda is the place to go. Thanks!
James Taylor, at Honda of Altoona, listened to what we wanted and helped us determine what car would meet our needs. Then when he didn’t have the color I liked he went out of his way to find one. James was so nice and true to his word. I highly recommend James and his team at Honda of Altoona. Go see him today and tell him Theresa sent you. You will be treated like VIP, instead of a number. Thank you all at Honda of Altoona!!! I am so happy with my new car and you made the process ...
Jacob A in the service center was awesome to work with. Had a lengthy repair needed on my vehicle and Jacob made sure I was taken care of. Let me know step by step what was happening, set me up with a nice loaner car and communicated updates. Helped a stressful situation be a breeze!
Alyssa was very good to work. Things got unfortunate with the waiting time, but that wasn't her fault. The bald guy was also fun to talk to. Quality car, 2018 toyota corolla. I've had it for a month with no issues and my mechanic found nothing wrong with it either. I would buy from again. Thank you, Alyssa.
I get my maintenance and oil changes done at this location. One time they made a mistake and weren't able to get my oil change complete during a drop off. They made it up to me and I'll happily come back.
Everyone was very polite and professional
James was a great salesman and a pleasure to work with. He went out of his way to help me with any problems and was always open to answering any questions. I would recommend him to anyone that is looking to purchase a car used or new.
We drove 4 hours to help our son buy his very first new car, and this dealership DID NOT disappoint!!! Very friendly service and amazing accommodations for guests!! I HIGHLY recommend you ask to work with Brandy G. in sales; I’d give her 100 stars if I could! She’s got an amazing personality and went above and beyond making our experience a great one!!! You will NOT be disappointed, I promise!!
Wing Le did an amazing job to ensure we had a great buying experience! Thanks Wing!
This dealership is in a great location—spacious and close to the mall. I’ve always been a fan of Hondas and have bought several from nearby dealers over the years. This time, I wanted to trade in my CR-V for a Passport, so I tried two other dealers first. They offered me less than I expected for my trade-in and refused to adjust the price of the new car, which was frustrating. After trying to work with them a few times, I noticed a new dealership had recently opened in Altoona, so I decided to check it out. My ...
James was lovely to work with in my purchase of a new to me vehicle today. Highly recommend!
Service department is questionable. I own 2 Hondas and have had each serviced at this dealership a total of 3 times. First time was fine, just an oil change. Next time I was charged for a service even though the tech notes stated the service was not performed. I was never able to get anyone I explain why I had to pay for the service not performed. Third visit they recommended new struts as tires wearing uneven in the rear. Had my car for a whole day and overnight and didn't even do the actual service they recommended. They replaced the ...
Let me tell you about James Taylor one of the best damn salesman I have ever encountered in my 61 years of living. He is kind, considerate, understanding individual he looked out for us ,this experience was about my wife he treated with utmost respect. Good man I would do business with Honda of Altoona as long as I had Mr. James Taylor in my corner. Thank You so much James, Sincerely Gregory 🙏 Sisler.
We purchased a new Hybrid CRV last December. I paid additional to get mud flaps put on the car. When I brought it in they said it already had mud flaps. I then asked the sales person to please refund what I paid since they were included with the vehicle OR to please explain why they shouldn't refund me. I was told I needed to talk to the sales Manager for this. I attempted to contact him 10-15 times over this year (left messages on his answering machine and had the sales person ask him to call me. He ...
I had some problems with getting my car fixed at the dealership at the end it was fixed and Benjamin was very nice to me and it the battery Jon Cirksena
I recently purchased a new car at Honda of Altoona after experiencing a total loss accident. The sales team went out of their way to help me find the right car within my budget, despite the unexpected circumstances and tight timeframe. The general manager, Mike, went above and beyond to ensure I was completely satisfied with my experience. The entire team is responsive, professional, and genuinely friendly! Highly recommend!
Jacob made the process so easy! Out with my old Jeep. In with a CRV. Very quick which was needed because I was only in the area a few days. Checked in several times after the sale and was a great touch asking before mailing documents (I live in a state that got hit by a hurricane).
Purchased an HR-V last weekend and the process was smooth and pleasant. No 'pressure tactics' or uncomfortable conversations. Our salesman, Tom, really knew his stuff and took the time to explain what was going on when we did need to wait, and also how to link up my phone to the car. It was a great experience and we hope to continue working with Honda and with Tom!
The car wash looked really good thanks!
I had an overall amazing experience as a first time buyer! Yeimi was my sales specialist and helped me with everything and found a way to hold my vehicle for me while I have a crazy schedule along with my mom’s schedule! Georan is who we signed papers with, he was amazing with explaining everything we were going through and just overall a fun person to talk to! There were some paint chips here and there, but Nick did an amazing job buffing, and filling the spots!
Honda of Altoona made my purchase of a 2024 Ridgeline an enjoyable experience. Scott Karnowski, my sales consultant, is a pro and made the process smooth and easy. I highly recommend Scott and Honda of Altoona if you’re in the market for a great deal!
Yeimi and Scott are absolutely fantastic. Customer comes first. Honest, hardworking, and patient staff. Would recommend to anyone looking for a new vehicle!
(Translated by Google) Very good attention, Yeimi attended to us with a lot of patience and helped us with everything, we got a very good impression of the highly recommended place and if you speak Spanish Yeimi will help you understand Latin people very well (Original) Muy buena Atención, Yeimi nos atendio con mucha Paciencia y nos Ayudo en todo, nos llevamos una muy buena imprecion del Lugar muy recomendable y si hablas Español Yeimi te Ayudara entiende muy bien a los Latinos
I needed a new truck. Saw one online and stopped out. Jacob was my guy, we drove a couple trucks and I left, pondered options for a couple of days. One of the trucks sold, so I called Jacob and booked another appointment, drove home in my dream vehicle. Jacob rules, I love my new truck. Listening to Matt and Shane’s Secret Podcast in it right now.
Brandy G and Matt were extremely professional. I went in with a number in mind that I thought was fair and they hit it right on the head. Have bought several new cars, this was one of the easiest. Very happy customer. Thanks Bill S
I was able to get a great trade for a 2015 Honda Odyssey that fits our growing family! Had a minor issue with one of the doors shortly after purchase, but they corrected the issue free of charge. Jacob and Joey were great to working with, and were both professional. I would highly recommend working with this team.
I was very well taken care of by Brandy Gray, who went above and beyond to ensure the whole purchase process went smoothly. Brady's knowledge of Honda is vast, and she spoke to vehicle specifications clearly, answering all of my questions without hesitation. I flow from New York to purchase the vehicle. Brandy had both cars I was interested in, ready for me to inspect and test drive as soon as I arrived. The best part is that I got the car for a great deal when compared to the current market. Honda of Altoon likely has the best ...
Jacob pfiffner was a phenomenal sales specialist to work with. We were looking for a fuel efficient and family friendly vehicle. He was able to get us the perfect car that fit those needs. If you are interested in purchasing a vehicle go to Honda of Altoona and ask for Jacob. I would highly recommend him and this dealership to anyone.
I will never stop recommending this place to my friends and family. Most importantly, Jacob Pfiffner who helped sell my old car and helped me buy new was exceptional. He made the process so easy! He was extremely knowledgeable, helpful, and so kind. Thank you Jacob!
Honda of Altoona sets the standard towards making the car buying process enjoyable. Alyssa Marzen prepared for our visit and helped us work through which model/trim/accessories best suited our needs. She explored option upgrades from lower trim levels to ensure we were getting the vehicle we wanted at the best price. We explored options and trims during the test drive. Alyssa was well versed on the features and added value through the whole experience. I recommend giving Honda of Altoona an opportunity to serve your vehicle needs.
We had a great experience. Wing Le was awesome to work with. He helped us find the right vehicle and was respectful of our needs and wasn't pushy. He is very knowledgeable on the vehicles and made everything easy for me to understand. He went above and beyond to help us get some additional information we needed to help with our trade in. I would definitely recommend him and the dealership as a whole! I'm loving my new CR-V, thanks!!
Purchased CRV today and everyone was very helpful to assure I had the best experience! My salesperson was Kaylyn and she went above and beyond to help me achieve my goals! I would not hesitate to refer a friend to them!
(Translated by Google) This is definitely the best place to get your car. The process with the staff is super easy, they find a way to make you feel comfortable and the best price and service. I highly recommend the girl who sold me my new 2025 CRV EXL, Yeimi Colin and Geo are the best. I definitely fell in love with the treatment of this dealer (I saw many dealers before arriving here and without a doubt nothing can compare) Honda Altoona has a great team. Yeimi, Geo and the manager of this place are the best. Thanks guys⭐️⭐️⭐️⭐️⭐️💥💥💥⭐️⭐️⭐️⭐️⭐️ (Original) ...
Excellent experience with Alyssa Marzen! Friendly, efficient, and very helpful!! I highly recommend purchasing a vehicle from Honda of Altoona and thank you Alyssa!
Very good service
I took my Honda civic in for a oil change and tire rotation great service department easy to make a appointment and nice people and thanks for letting me use the Honda when my car was getting fixed
Just spent some time here with my mom who was buying a new CRV. She knew what she wanted when we went in and was given the best service by Brandy Gray. We were given the experience we wanted without the sales pressure. Great job Brandy!
This review is for Alyssa in sales. If you end up buying from Honda of Altoona I encourage you to ask for Alyssa as your sales rep! She truly cares about her clients and their families needs. She works tirelessly to find what you are looking for and is so transparent and honest! She is a rockstar!
Great time buying a car here! It was my girlfriend and I's first time buying a car and we had such a pleasant time with Jacob Pfiffner. He was so kind and accommodating between test driving and figuring out the full process from start to finish as first timers. We got a good fair deal on our trade in and left with the car we wanted. It exceeded our expectations and have had wonderful 10/10 customer service since acquiring the car. Wonderful dealership!
I would recommend to buy your next car from Honda of Altoona , you need to ask for Yeimi Jurado she made my buying process very pleasant, great team , thanks Honda of Altoona
Tom was great, helpful, full of knowledge, a very low pressure salesmen. It felt like he was just there to make sure all my questions were answered.
We worked with Jacob Pfiffner and I cannot RECOMMEND him MORE!!!! He was so amazing, laidback, accommodating, and understanding. He made the car buying process a great experience and I plan on coming back to give him my business when I need my next car. The sales manager was also accommodating and willing to work with our budget. Even after the buying process, Jacob and the rest of the staff were incredibly attentive and helpful. If you’re gonna buy a car, go to Honda of Altoona!!!!
I’m looking into privately selling my beloved 2007 rust bucket of a car, so I went on KBB. KBB gave me the option to get an instant cash offer for my car from dealerships near me. Honda of Altoona reached out, and I brought my car out for them to look at. It is (understandably) not something that Honda of Altoona is interested in buying or selling. However, Alyssa was an absolute joy to work with! She was very friendly, personable, and optimistic while also being very honest and professional. I just wanted to give her a shout out and ...
Absolutely the best and easiest car buying experience I’ve had! Tom Powell was my salesman, I had a smile on my face the whole time while working with him!! He very much enjoys what he does and wants nothing but happy customers! Troy Kline was also super awesome and made buying my car soo much better! Troy is also there for the customer, not for himself!! If you want an awesome experience, this is the place for you!!! Give them a chance and I promise you’ll be happy! I’m going on day 3 of owning my vehicle and ...
We worked with Tom, it was a very smooth process from start to driving off the lot in our new Honda. We wanted to change our appointment time and he was able to accommodate, appreciate the flexibility! He was patient and took the time to answer all our questions; didn't ever feel pressured. Overall, great car buying experience!
I Love my Honda accord sport I bought from Tom Powell. He was very courteous and was very helpful in our buying experience. He spent a couple of hours finding the right car for me!! He knocked it out of the park!! He gassed up the car and had it ready for me and showed me so many of the features of the car!! I drove it back to Cedar Rapids on Sunday and had no problems!! Thank You Tom for all your help. Sorry I never got the survey to fill out but I would recommend you to anyone
Hands down the best dealership I’ve ever been to. Trading in my car, buying the perfect one (for me) and the financing was so smooth. Not stressful at all. At Honda of Altoona no fancy words or sales talk was used. Everything was so transparent and just an honest sales. They asked what you need and want and they deliver. 😊 Everyone was so helpful and friendly. Best customer service ever. I am so happy with my CRV touring 🥰 Thank you all so much.
I so's appreciates how smoothly's my so trade of a 2019 Ford F-150 oem owner's manual for's a 2018 Ford F-150 oem owner's manual went and I's am's so very pleased with it too's. Everything was great so's. I so really love all of the salesmen there too's so as of now. Nick Fanlon was very helpfuls then's.
Had a great experience going to Honda of Altoona to purchase a new car for me. When we arrived, Scott greeted us and was able to help us out answering our questions and explaining the process. The rest of the team we met were all very friendly and were transparent with what went into our purchase. I would recommend going to Scott if visiting here!
This is the place to be!! SMOOTH sales and finance experience! Shout out to Joey B and Georan! Great price, service, professionalism. Was in and out within 2 hours: which is unheard of for this industry. I am extremely happy with my new 2025 Honda Pilot Touring☺️
Buying and selling a car at Honda of Altoona was the least painful experience in car buying we have ever had! Right away we walked in and were greeted by Brandy- little did we know she would be the true difference maker in our day. Brandy took into account what my mom was looking for in a car and ensured she got everything she had been hoping for. Additionally, Brandy helped me sell my car to the dealership and allowed me to feel as though this process was valuing my car at a fair price. Both my mom and I ...
I recently purchased a Honda Odyssey from here and Scott was my salesman. Top shelf customer service from start to finish. I have lived all over the country in the military and have purchased cars all over the country. This was my best experience. Thanks!
We had a very good experience on Altoona Honda. We bought a new car for our daughter and the salesperson we was working with was great! He knew it was my daughters car and he took the time to show her everything about the car. Everyone was great to work with.
Madeline was amazing to work with. She and Kyle went above and beyond to help me get in a vehicle that met my needs. They even found a solution to make the vehicle more dog friendly ❤️ Thank you both!
Alyssa did a great job from beginning to end. The teamwork here is awesome. In a matter of a few days they put me into an awesome vehicle!
Alyssa was very friendly, helpful, and able to answer all of my questions. It was a great, hassle-free experience. I would reccommend her to anyone looking for a friendly, helpful sales person to guide them through the purchase of their next vehicle!
Bought a ford ranger from Madeline and everything was great. Highly recommended and when I noticed a small rock chip in the windshield about 24 hours after purchase, I was assured they would take care of it. Windshield guy came out to our house and fixed the chip in the windshield like promised.
Colin Yeimi was my Sales Specialist, assisted by Madeline. She is new to the Honda Altoona group and did an awesome job communicating and keeping me up to date on a car coming in. Matthew Taylor in Finance was also super friendly and are car enthusiasts. So many car salespeople are not and you can tell they are enthusiastic at their jobs. Great experience here!!!
I am beyond happy with my experience at Honda of Altoona. They were so accommodating, nice, and honest. Scott Karnowski was great to work with! He helped find the perfect car for us and got us in the price range we wanted. He made the process painless and as easy as possible. I highly recommend you go to him if you want an trustworthy and easy going sales specialist. Troy helped us with our paperwork and he was great too. He was transparent about our numbers and processed the paperwork efficiently while answering all of our questions. I can’t ...
My family and I have had such a wonderful experience at this location! Scott was so helpful in trying to find the vehicle I was looking for! Thank you for your help, Honda of Altoona and Scott!
I had a great experience with Honda of Altoona. Wing Le was helpful, knowledgeable, and professional. Recommend them for anyone vehicle shopping.
We recently worked with Alyssa Marzen, Kyle and Matt to get my wife a new car. They were fantastic to work with! We started with Alyssa and Kyle. They listened to our concerns and helped get us an unbeatable price. They provided excellent customer service without being pushy at all. Matt stayed late with us to work through various finance options and extended warranty options. We never felt rushed or pressured. We are looking forward to going back and working with Alyssa, Kyle and Matt when my car needs to be replaced!
Alyssa was a great help!!!!
I had a very specific vehicle I was interested in, stopped at Honda of Altoona one evening after hours to look. A salesman came out after hours and took my information. A week later I was contacted that a vehicle matching the description had arrived and hadn't even been unloaded, by chance, probably not. Regardless, the communication from Joey from the first moment was exceptional. He was detailed and followed through. He had to work hard to make this exactly right, showing me all the options and informed me every step along the way including detailed photos. He personally ...
Jacob Pfiffner helped find the perfect match for me. He was patient in explaining the different trim levels so I could pick the best option for me. I am loving my hybrid CRV!
I was looking to get out of a vehicle that i didn’t ABSOLUTELY love, and was unsure about a Honda. Joey listened to what I said I wanted in a vehicle and 100% delivered. He had a couple cars already lined up for me to test drive and that was a step above. I ended up with a 2025 CRV and am SO obsessed with it I was excited to drive it the next day! Joey made the process smooth and easy, I wouldn’t have asked for it to go any other way!!
Brandy was awesome helping us pick our new CRV Hybrid!
Drove my Kia for 15 years and finally had to set it aside and start my search for a new car. Within the same day, our first stop at Honda of Altoona had me walking away with a good deal and a great Honda Civic! Thanks to our saleswoman Alyssa, all of my personal requirements were met and her great attitude helped bring us to reasonable prices. Definitely recommend!
Outstanding car buying experience! Sales specialist Brandy Gray's professional yet down to Earth personality made the transaction easy & enjoyable. Honda of Altoona has an impressive inventory, beautiful, clean facilities, & friendly staff to meet your car buying or service needs.
The salesperson (Matt) who helped us evaluate the new Odyssey trim levels compared to our existing older model and save quite a bit by going down a level as well as being able to take immediate delivery was fantastic and my wife who hates car buying was very impressed with how he took time to evaluate our needs and wasn't pushy at all. When we came back to get the accessories we'd ordered installed they took care of the one minor issue we'd discovered at no cost, and it turned out just to be a loose connection ...
I had bad fuel injectors installed in my 2017 Honda Ridgeline. Josh Cox got me squared away immediately, and replacement parts I needed were already on site ready to go. Quick turnaround on the work performed, the shuttle service was great, and my truck starts and runs like new again. Thanks!
Wing li did an excellent job working with us. Explaining everything about our forester and very personable
After being screwed over by Smart Honda of DM these guys at Honda of Altoona did me right and I could not be happier with my new Honda Ridgeline Trail Sport! Thank you to all involved including AJ/Austin Jarrett and Tyler Blocker for making this one of the best car buying experiences I've ever had. You got me what I wanted for what I wanted to spend, then got me out of the dealership in a very reasonable amount of time? I would rate higher if I could!
Let Nguyen (Wing) guide you to your next vehicle. He listens, and isn’t pushy!
Clean, prompt and timely service for routine maintained. Easy to schedule an appointment that worked with my schedule.
Honda of Altoona is the dealership to go to! It is an honest, transparent, patient company. Honda of Altoona makes buying a vehicle simpler, less stressful and you can be confident in what they offer. Ask for Alyssa- she is exceptional in her field. Alyssa listened, took great care in helping me find the perfect vehicle and made sure I was able to clearly understand every detail of my purchase. We were very grateful to have had such wonderful customer service! Truly, if you are making a decision to buy a vehicle- go to Alyssa at Honda of Altoona- and ...
I had a great experience leasing my first car ever! My car salesman Joey was very professional and gave me a great deal on my new civic. Couldn’t be happier with the whole process.
Alyssa was the greatest sales person I have ever dealt with. My wife and I have purchased may cars in our life time. But this has been the best experience ever for buying a vehicle.
We had an excellent experience with Kaylyn and Brandy at Honda of Altoona. Their communication was top-notch, and they kept us informed throughout the entire process. Thanks to Kaylyn and Brandy’s dedication, we secured a very sought after car that checked all of our boxes. Highly recommend these ladies for a smooth and stress-free car buying experience! They both truly went the extra mile. Thank you for making our experience so positive!
No purchase today however, Joey gave some of the best customer service in this area that it has to offer. Very understanding, has lots of product knowledge. He also gives a great explanation of the process of car buying and why it works that way.
Had a fantastic experience working with Alyssa! She was so personable and excited to show me each and every feature my new car had to offer! She goes above and beyond as a saleswoman and is a pleasure to do business with!
We bought a 2024 Odyssey in January 2024 and just bought a certified 2022 CR-V Hybrid in May. We worked with Kaylan in May and she was wonderful! Having a quality partner in our vehicle purchases and an excellent service center has been phenomenal. Can not recommend them enough!
We had very friendly and helpful sales lady Brandy Gray, this is our second vehicle we bought there and are very happy. Georan was our finance man and he was very helpful in explaining everything to us. Would not go anywhere else very friendly and helpful.
Was looking for a new balloon chase vehicle and found a very nice truck at Honda of Altoona. Alyssa worked extremely hard to earn my business. Now my crew will have extra room and a balloon viewing portal to enjoy every chase!!!! Thank you Alyssa.
Wing Lu was very knowledgeable and helpful in our buying experience. Wing listened to us and was attentive.
Brandy was absolutely amazing and has been working her magic and helped me into a brand new vehicle. Would highly recommended.
Alyssa made shopping for a car easy! Highly recommend her!
Excellent all round. Manager was great, salesman was great, finance was great. By far the least confrontational car buying experience I've ever had. Going back when I need a new/another car.
Went to Honda of Altoona for an upgrade. Can say that Alyssa was one of the most friendly and easy-going employees they have! Made me feel super comfortable and details easy to understand. If you’re looking for a great car, and great service- Check them out!